Advocating active lives and supporting life’s accomplishments since 1991.

"Hello, At the beginning of May I visited your store with a pair of shoes that I had bought a month before which were very uncomfortable and causing pain in one foot. Your employee, Katherine Reyes, spent about 30 minutes with me while I tried on several other pairs of shoes.  I was able to exchange them for another pair which I have worn comfortably since. I have been a customer of your store for some time and really appreciate the service I received and the opportunity to exchange the shoes.  Knowledgeable, friendly, professional and helpful, Katherine provided excellent customer service. Please convey my thanks to her. Regards, S.M."

"I wish to thank your staff members Adanna and Brian for their attentive and respectful action today when I went into your store. I had bought a pair of New Balance runners and was disconcerted that a pair of shoes had worn out so quickly. I need not have worried. From the time I entered the store until I left, I felt my complaint was taken seriously; I was listened to and felt understand - never once did I get the feeling I was a nuisance. The problem was remedied fast and I left your store a very very happy customer who will return again and again. So will my friends I can honesty say that it was the best customer service I have experienced in many years. Impressive! Thank you thank you and a very special thank you to Adanna and Brian If you wish to put this on your website or Facebook please do - I'm a senior luddite so am not that well up on technology. Yours with much gratitude, O.B."

"Dear Rand Clement, I have shopped at The Right Shoe several times, the last two occasions having had the pleasure of being assisted by Daniel Luong.
I want to thank you for hiring such a bright, personable young man.  He knew your stock like the back of his hand.  He takes the time to listen to your needs and brings out exactly what you are looking for. 
Two days ago, when I came in, he was serving two other customers and I chose to wait until he was free. I made my purchase, enjoyed his amicable demeanor and knew that I was in "the right place" with "the right shoe", Daniel is an amazing addition to your store and can only enhance an already great reputation.  Thank you, and thanks to Daniel! Satisfied customer, R. W."

"Thanks so much Sarah! Thought you'd get a kick out of this - I am having my first coffee in Lyon, France the morning after we arrived and I know you can't see them, but I'm wearing my stardust NAOT's - soooo comfortable! Have a great day! H."

"Sarah, I just had to thank you for suggesting those gorgeous NAOT Stardust leather sandals - I have just walked for two hours in them on their inaugural outing and my feet, and I, are very happy!
I of course will go more gently on the Onyx blue Birks - not wearing them for two hours the very first day. The Wolky's are yet to be tested. Enjoy your day! Thanks, H (who was with you for over two hours Wednesday afternoon)"

"Hi Kristal, I don't usually email places where I buy stuff but I wanted to let you know that the shoes arrived yesterday and they are perfect. I love them. Thanks so much for the help you (and the other guys at the store) provided. You all made my day/week/month/year! 
Hope you are warming up in Canada as spring arrives It has been a long cold winter even for us DC folks. Take Care." C.B.

"I was in the store on Sunday looking for a pair of shoes. I had been on the hunt for suitable footwear which had taken me to many stores in Vancouver, and interesting experience. Why I didn't got to you in the first place is beyond me but I have learnt my lesson. Not only was the selection you have extensive, the service was exceptional. Which brings me to my point. My receipt states that "ANNA" was the person that helped me through the process.  Having talked to many people in various stores over time I must say Anna was the leader. After a brief chat with all the questions that should be asked to find my needs and wants the first selection of shoes brought down the stairs. Pair number 2 was the one for me but great patience and a sense of humour was displayed as I went on to try around 12 pairs to confirm the choice. So its a thank you "the right shoe" and a big thank you to Anna." M.L.

"I just purchased a new pair of running shoes in your store today. This is the second time I have bought from you and its always great personal service is never rushed and I am always happy when I leave. Thanks to Midori who looked after me this afternoon. Kindest Regards, K.C."